Contact SmartPaw
Need help choosing the right product, checking order support options, or asking about SmartPaw’s expanding authorized-brand pet supplies catalog? Contact our team and we will point you to the best current page, product, or support step.
Customer Support
Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Response Time: We typically reply within 24 hours.
Office: 1501 Doyle Carlton Drive, Tampa, Florida 33602, United States
What we can help with
- Choosing between feeders, fountains, litter-care products, and other pet supply categories
- Order questions, return-policy questions, and general product support
- Availability or sourcing questions as SmartPaw expands into more authorized pet brands
Business Inquiries
For partnership, distribution, or wholesale conversations, email [email protected].
Helpful SmartPaw links
Frequently Asked Questions
Do your products work for both cats and dogs?
Many SmartPaw product categories are relevant for both cats and dogs, while some products are more specialized. Check the product page and category guide before ordering.
What is your return policy?
We currently highlight a 30-day money-back guarantee. If you need help with a specific order, email support and we will guide you through the next step.
Do you plan to add more pet supply brands?
Yes. SmartPaw is being reorganized so the store can expand into broader authorized-brand pet supplies without breaking the shopping experience.